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Privacy Statement

Privacy Statement

Kirby Morgan’s privacy policy covers the collection and use of personal information that may be collected by Kirby Morgan anytime you interact with Kirby Morgan, such as when you visit our website, when you purchase Kirby Morgan products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Kirby Morgan, and we go to great lengths to protect it.

Why we collect personal information

Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

If you would prefer not to be contacted by Kirby Morgan, except in the event of a product safety issue, please contact us via email or phone to notify us of your preferences.

What information we collect

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, or registering your product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; information about the Kirby Morgan products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research to gain a better understanding of our customers and thus provide more valuable service. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

When we disclose your information

Kirby Morgan takes your privacy very seriously. Be assured that Kirby Morgan does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the Kirby Morgan group globally who will safeguard it in accordance with Kirby Morgan’s privacy policy. There are also times when it may be advantageous for Kirby Morgan to make certain personal information about you available to companies that Kirby Morgan has a strategic relationship with or that perform work for Kirby Morgan to provide products and services to you on our behalf. These companies are also obligated to protect your personal information in accordance with Kirby Morgan’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Kirby Morgan website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

Kirby Morgan takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Netscape.

Integrity of your personal information

Kirby Morgan has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Other technologies

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Kirby Morgan will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Kirby Morgan website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Our company commitment to your privacy

As we said, Kirby Morgan takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Kirby Morgan employees and strictly enforce privacy safeguards within the company. We do not knowingly solicit personal information from minors or send them requests for personal information.

Kirby Morgan’s website has links to the sites of other companies. Kirby Morgan is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Kirby Morgan’s Customer Privacy Policy or data processing, please use our email addresses to contact us.

Kirby Morgan may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.